IMPORTANT NOTICE : Please be informed that the PruCustomer Line 1800 3330333 will be closed from 4.30pm onwards on Friday, 20 November 2020 due to a company event. We are sorry for the inconvenience caused.

IMPORTANT NOTICE: Our Prudential Customer Service Centre on the 1st Floor of Marina One, East Tower will be opened by appointment only, from 2 June 2020. To ensure your safety, we have put safe management measures in place. For more information on COVID-19 relief measures please click here.

IMPORTANT NOTICE: Prudential announced the roll out of PRUCare Package to provide cash benefits for those quarantined or hospitalised due to the COVID-19, as well as aid for SMEs whose businesses are affected by the disease. Find out more

LIA Critical Illnesses (CI) Framework 2019 : In accordance to LIA Critical Illness (CI) Framework 2019, Prudential Singapore’s policies purchased from 26 August 2020 will adhere to the updated list of critical illnesses definitions. For more information, speak to your Prudential Financial Consultant today.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Changes to the way you’ll receive your letters: From Aug-20, we'll begin sending letters such as payment and renewal notices, payout letters and more, digitally instead of via mail. Eligible customers will receive an SMS whenever there is an e-letter for you. For more info, please click here.

IMPORTANT NOTICE : As of 25 August 2020, we have updated our Privacy Notice which is available at our corporate website. Find out more here.

Our Commitment to Fair Dealing

Our customers are at the very heart of all that we do at Prudential. As we innovate to help them live well, we are guided by our values – innovation, collaboration, empowerment, accountability and trust. These last two values in particular, speak to the importance we place in ensuring that our customers are treated fairly.

The confidence our customers have had in us over our eight decade-long history in Singapore is precious, and we safeguard this trust by continuing to act responsibly and in our customers’ best interests.

The principles of Fair Dealing are embedded across the breadth of our business from product design and marketing and sales, to after-sales care. We are fully committed to upholding them by:

  • Making fair dealing a central principle in our company culture and how we serve our customers,
  • Offering products and services that are appropriate for our customers’ needs, and selling and marketing them responsibly,
  • Providing our customers with quality advice and suitable recommendations,
  • Being clear and timely in all our interactions with and communications to them, so that they can make informed financial decisions, and
  • Responding to customers complaints in an independent, effective and prompt manner.

As a leading insurer in Singapore, Prudential will continue to uphold the highest standards of integrity and care, as we continue to make insurance simpler and more accessible for all of our customers.

Enquiries and Feedback

You can reach our Customer Service representatives at 1800 333 0333 from Monday to Friday (excluding Public Holidays) or via email customer.service@prudential.com.sg. We’re happy to help.

If you believe that your concerns have not be addressed despite our best efforts, you may contact the The Financial Industry Disputes Resolution Centre Ltd (FIDReC) for additional assistance.