IMPORTANT NOTICE : Please be informed that the PruCustomer Line 1800 3330333 will be closed from 4.30pm onwards on Friday, 20 November 2020 due to a company event. We are sorry for the inconvenience caused.

IMPORTANT NOTICE: Our Prudential Customer Service Centre on the 1st Floor of Marina One, East Tower will be opened by appointment only, from 2 June 2020. To ensure your safety, we have put safe management measures in place. For more information on COVID-19 relief measures please click here.

IMPORTANT NOTICE: Prudential announced the roll out of PRUCare Package to provide cash benefits for those quarantined or hospitalised due to the COVID-19, as well as aid for SMEs whose businesses are affected by the disease. Find out more

LIA Critical Illnesses (CI) Framework 2019 : In accordance to LIA Critical Illness (CI) Framework 2019, Prudential Singapore’s policies purchased from 26 August 2020 will adhere to the updated list of critical illnesses definitions. For more information, speak to your Prudential Financial Consultant today.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Changes to the way you’ll receive your letters: From Aug-20, we'll begin sending letters such as payment and renewal notices, payout letters and more, digitally instead of via mail. Eligible customers will receive an SMS whenever there is an e-letter for you. For more info, please click here.

IMPORTANT NOTICE : As of 25 August 2020, we have updated our Privacy Notice which is available at our corporate website. Find out more here.

Health Insurance Plans

Be protected against unforeseen medical expenses and rising healthcare costs with our suite of PRUShield and Supplementary plans.

Important Notice for New Customers Joining from 8 March 2018

Please note that there are conditions attached to the purchase of any of the below riders between 8 March 2018 and 31 March 2019.

  • PRUExtra Premier
  • PRUExtra Premier Saver
  • PRUExtra Premier Lite
  • PRUExtra Plus
  • PRUExtra Plus Lite

From 1 April 2021, customers must transition to an alternative rider with features that meet the new guidelines set by the Ministry of Health. According to guidelines from the Ministry of Health, from 1 April 2019, all new IP riders will need to include a minimum of 5 per cent co-payment on bills relating to hospitalisation, outpatient treatments or day surgery. In addition, to protect customers against large bills, the new riders will incorporate a co-payment cap. The co-payment cap can be set at S$3,000 or more in each policy year for treatments at the insurer’s panel providers1.

Details of the new rider plans will be communicated to customers approximately two months before the change is implemented on their first policy renewal starting from 1 April 2021.

Should you have questions about your plan, please do not hesitate to speak to your Prudential Financial Consultant. You can also call our PruCustomer Line at 1800 333 0 333 (Monday – Friday, 8.30am to 5.30pm) or email us at Prushield@prudential.com.sg.

1For Prudential, panel providers are all Singapore Public Hospitals. We reserve the right to update the list of panel providers from time to time.

Find out more